IT Leaders

World Leading IT management courses

IT Leaders provides high quality tailored programmes to meet your specific training priorities. You can choose from the modules below or let us recommend a programme, based on previous successful in-house courses. Courses can also be combined with e-learning solutions to provide an ideal blended mix of training. Our programmes can either be run on-site or at an off-site venue such as Greenlands, Henley on Thames.

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Technology leadership workshop

This programme develops key leadership and influencing skills for senior IT professionals, using an emotional intelligence approach. We review how to present concepts to senior executives and influence IT decisions made outside IT. We also look at the specific role of technical innovator and establishing reputation in the wider market.

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Corporate politics for IT managers

This programme will put organisational politics into context and demonstrate the importance of building trust using case studies and a ‘political game’. We examine what it takes to achieve long term “political” success and how teams can achieve “win-win” outcomes. This programme is run by Dr Robina Chatham, author of the  Corporate Politics for IT Managers.

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IT Strategy and Innovation

Strategy is what defines success for an organization. It describes the end destination and the route to get there. IT Leaders is an innovator in the development of IT strategy. This programme enables organizations to develop technology strategy aligned to the business goals, using our best-in-class strategy templates. This course can be run over one or two days and is ideal for team events. The strategy module is practical and relevant and allows the IT team to discuss priorities and options. The innovation module is fun and interactive and ideal promoting new thinking and ideas.

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Projects, Programmes & Change

Most organizations have a small number of highly significant programmes and a larger number of relatively small projects. This course looks at different techniques that are needed to manage both of these. We look at developing a checklist for delivering successful projects with an opportunity to identify what can be improved going forward.

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Negotiation & Sourcing

This 1-day course provides an overview for IT managers to create better deals for the company, improving existing contracts and negotiating new ones. Our research suggests that fewer than 20% of IT managers have had any formal negotiation training. Given that many are working with substantial IT budgets, the opportunities are significant. Attendees will acquire an understanding of leading negotiation techniques and strategy. We also examine the components of successful contracts that create a ‘win-win’ for customers and suppliers.

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IT Business Relationship Management

Our customers have often asked us for an IT management course to teach key management skills required by all IT professionals. This 2-day course is the result and has four main elements:

  1. Consulting – working with business users
  2. Delivering service
  3. Problem solving and decision making
  4. Presenting technology

It has also been run for a number of technology vendors, providing guidelines for delivering excellent client service.

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International IT Teams

IT Leaders has worked internationally for many years in Europe, Asia, North America and Africa. We have a good knowledge of the practicalities and difficulties of working across borders. This programme is designed to help teams develop a common identity and to work more effectively across country, language, cultural and time boundaries. This is a 2-day programme was originally developed for technology organizations, but is now available as a generic international team building programme.

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High performing technology teams

Successful teams often need little encouragement to develop effectiveness. Even so, many IT organizations comprise knowledgeable IT professionals, delivering projects and high levels of operational performance, and yet are not perceived as world class by their stakeholders.

Using our unique 10-component world-class IT model, we provide facilitation and a framework for high performing teams to review their current modes of operation and look for innovative ways to improve performance. Programmes are tailored for the client and topics vary.

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IT Relationship Management

This course develops communication and relationship building skills, understanding how to work with the business to properly develop new business ideas and requirements and translate them into action. We also look specifically at how to present information technology to senior audiences.

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Improving Customer Satisfaction for IT Services

This one-day course develops the skills to provide the highest levels of customer satisfaction when delivering IT services. We look at the help desk and deskside processes, examining how customers perceive customer satisfaction and develop the specific skills to improve it.

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Successful IT team working

Successful IT teams have a common language, an understanding of what needs to be done. This programme develops leadership skills needed for high performance teamwork with the IT organization and communication skills to enhance the team’s profile with users and customers.

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