5-day IT Business Management Course

 

This course gives IT professionals key business management skills to enable IT to deliver ever higher levels of performance for the business. The course uses our business model and applies important business management skills to IT.

 

Dates — For 2012 this course is being run on 11-15 June and 1-5 October in the UK A full list of dates can be downloaded by clicking this link
Price — For 1 delegate £3,250 + VAT.  Price for 2 delegates is £6,250 + VAT. All prices include a 1-year membership of the IT Leaders Network
Course outline — an outline of the course is shown below. For more information, please click here to download the brochure, or contact us on 01491 578688. 

 

 

 


IT Business Management

A 5-day programme to develop business skills for IT professionals

  • Business to IT alignment
  • Business relationship management
  • Communicating technology
  • Delivering customer value
  • Operational excellence
  • Managing & coaching technology teams

Day 1 - IT to Business alignment

  Linking IT to business priorities

  • Putting together an alignment strategy
  • Alignment of planning, projects and operations
  • Alignment through good governance
  • Creating campaigns of influence
  • Aligning your people to key business players

Day 2 - Business relationship management

  The key to success in the world of IT

  • Building successful business relationships
  • Creating business relationship Plans
  • Working with Sponsors, Stakeholders and Key Users
  • Getting to the heart of key business needs
  • Handling objections and gaining commitment

Day 3 - Communicating with Customers

 Knowing your audience and communicating with skill

  • Communicating technology concepts
  • Presenting to non-technical audiences
  • Creating a compelling message
  • Presenting at a high level to senior management
  • Customer Service and customer value in IT

 


Day 4 - Delivering Operational Excellence

   Processes that deliver good results - continuously

  • Importance of Service Management processes
  • Introduction to ITSM and ITIL
  • Using a Continual Service Improvement Model
  • Putting service management into practice - a business simulation for operational excellence

Day 5 - Managing Technology Teams

 The heart of building and running teams

  • Getting the best from your Team
  • Team dynamics and performance
  • Engaging and motivating Teams
  • Coaching and being Coached