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Day 1 - Aligning IT to the business

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> Aligning IT to the Business
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> Managing technology teams
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> Course outline

For the last 5 years, industry surveys have consistently identified business alignment as one of the top 3 priorities for IT managers. Day one looks at the most important principles of business alignment taken from extensive research and practical experience,

Aligning to the business

  • An overview of business alignment opportunities
  • Recognizing the differences between aligned and mis-aligned businesses
  • Industry survey results for IT to business alignment
  • Best practice in aligning IT to the business
  • A practical framework to enable alignment in your business

Aligning to the key sponsors and the users

  • Questioning strategies for understanding problems and identifying prioritised needs
  • Case study – "Aligning different priorities"
  • How the business should help with making IT decisions

Aligning plans and implementing them

  • Aligning strategy – what you need the business to tell you
  • Aligning projects – managing project portfolios and resolving conflicts of priority

Aligning to operations

  • Gathering accurate feedback from business users and sponsors
  • What does good service look like?
  • How to make better Service Level Agreements (SLA's) that deliver higher performance