Programme and Change

Everyone relies on IT to deliver new projects that will change the business, be it improving salesforce effectiveness, solving retention problems in HR or reducing cost overheads in administration.

But before projects can be delivered, IT has a joint role with the business to prioritise those initiatives that will really make a difference. The question is how to do it. On day 3, we look at identifying the right projects and ensuring that the business owns the outcomes. We look at robust methods to accurately measure the true benefits.

The second module looks at the fundamental differences in managing a series of projects versus a programme. We look at the process of governance to adjust timing, funding and scope to meet the business priorities and finish with a discussion on why good projects sometimes fail.

The third module looks at one of the key components of all successful program and change managers, that of communication. Many of the key techniques of communication and persuasion are found in the traditional skill-set of the salesman and this module teaches these techniques and show how to apply them to your business.

Finally on day 3, we look at radical change. IT has a unique view of all the processes in an organization and how significant business improvement might be achieved. Here we look at the principles of business process engineering and re-engineering, talking specifically about the role that IT must play.

Programme topics

• Project and program planning

• Communicating high level plans

• Portfolio management

• Program measures and governance

• Why good projects fail and how to avoid the pitfalls

• Selling IT to the business

• Business process engineering and re-engineering

• Change management

IT management development
and consulting